Financial Aid FAQs

FAFSA Questions

  • 1) How do I apply for financial aid?

    Your first step to apply for financial aid starts with the FAFSA, the Free Application for Federal Student Aid. The FAFSA is your application for most types of financial aid. If you are a dependent student, both you and your parent will each need a unique Federal Student Aid ID (FSA ID) to complete and electronically sign the FAFSA. You can create your FSA ID online.

    Click here if you need more information about applying for financial aid!

  • 2) Am I required to file a FAFSA for financial aid?

    No, but we strongly recommend taking the time to complete the FAFSA to maximize your financial aid. Additionally, many outside scholarships require you to file a FAFSA before submitting an application.

  • 3) Do I have to include my parent(s) on the FAFSA?

    For FAFSA purposes, you are considered a dependent student and required to provide your parents’ financial information on your FAFSA unless one of the following applies:

    • You are at least 24 years old
    • You are married
    • You are enrolled in a Graduate Program
    • You have legal dependents
    • You are a foster child or ward of the court
    • You have been determined to be an emancipated minor by a court
    • You meet the McKinney-Vento definition of homeless
    • You are currently serving on active duty in the U.S. Armed Forces or are a veteran of the U.S. Armed Forces
    • Other extenuating circumstances

    Federal Regulations require you to include a parent on your FAFSA even if you are financially independent from your parents.

    If you meet one of the above criteria or have further questions, please contact our office.

  • 4) Which parent(s) do I include on the FAFSA?

    On the FAFSA, “Parent” means your legal (biological or adoptive) parent and stepparent, if applicable, that you have lived with the longest amount of time during the last 12 months. If you have not lived with a parent within the last 12 months or lived with two parents equally, you should provide information on the parent who has provided the most financial support. The Federal Student Aid Office provides this helpful chart to help you determine who your parent is.

    If you do not live with a parent, are financially independent, but are not considered an independent student, you will need to provide information on the parent that you have most recently lived with or received financial support from.

    If your parents are divorced but the parent listed on your FAFSA has remarried, you are required to include your stepparent’s financial information on the FAFSA.

Scholarship/Grant Questions

  • 5) What are the differences between Grants, Scholarships, and Loans?

    Grants and Scholarships are considered gift aid, meaning that they are both types of financial aid that do not have to be repaid. Unlike gift aid, you are required to pay back any loans you accept and any interest that has accrued.

  • 6) What is the Federal Pell Grant?

    The Federal Pell Grant is a need-based grant offered to undergraduate students working on their first bachelor’s degree. Eligibility is determined through a standard formula established by Congress based on the information that is reported on the FAFSA (Free Application for Federal Student Aid). If you have been offered a Pell Grant, you must be enrolled full-time in order to receive the full amount of the grant shown on your offer letter.

  • 7) What is the Federal Supplemental Educational Opportunity Grant (FSEOG)?

    The Federal Supplemental Educational Opportunity Grant (FSEOG) is a need-based grant offered to undergraduate students who are enrolled in a first bachelor’s degree program and are eligible for a Federal Pell grant. First consideration is given to the recipients of the Federal Pell Grant who demonstrate the most financial need. There is limited funding for this grant. FAFSA priority deadline to be considered for this grant is March 15, 2020.

  • 8) What is the North Carolina Need-Based Scholarship?

    The North Carolina Need Based Scholarship (NCNBS) was established by the North Carolina General Assembly to provide need-based funding for students attending eligible private institutions. NCNBS funds will be offered based on the student’s Estimated Family Contribution as determined by the FAFSA (Free Application for Federal Student Aid). To determine your eligibility for the N.C. Need Based Scholarship, please visit the Residency Determination Service (RDS) website and complete the Residency Determination.

  • 9) Are there any other scholarships/grants available to me?

    If you have not taken the time to complete the FAFSA (Free Application for Federal Student Aid), we strongly recommend you do so to see if you qualify for additional scholarships or grants.

    If you have completed the FAFSA, we suggest that you seek out and apply for as many outside scholarships that you can find. We have provided a list of resources on our Types of Financial Aid webpage, but there are an unlimited number of scholarship search engines available online. We also recommend speaking with your high school counselor and inquiring with your parent’s place of work, local civic organizations, and your place of worship.

    One important thing to remember is that you should not have to pay to apply for a scholarship!

  • 10) How do I notify the school when I have received an outside scholarship?

    Send a copy of the scholarship letter to the Financial Aid Office by mail, fax, or email. Upon receipt of the letter, the Financial Aid Office will add the scholarship to your financial aid as a “Hold” so that the Student Accounts Office can see it on the student’s invoice. Once we have received the scholarship check, the scholarship will be applied to the student’s account.

    Scholarship checks should be mailed directly to the Financial Aid Office.

  • 11) Do I qualify for a Say Yes to Education Scholarship?

    Say Yes to Education Scholarships are available to undergraduate students working on their first bachelor’s degree that graduated from a Guilford County Public School or eligible high schools from other Say Yes to Education Chapters. Eligibility is determined by Say Yes to Education. You will need to register online before we can determine if you are eligible.

Loan Questions

  • 12) What is the difference between Subsidized and Unsubsidized Loans?

    The Federal Direct Subsidized Loan is a loan offered to undergraduate students with financial need as determined by the FAFSA. The Department of Education pays the interest on these loans while the student is enrolled at least half-time (6 credit hours).

    The Federal Direct Unsubsidized Loan is offered to eligible undergraduate and graduate students that have filed a FAFSA. The student is responsible for paying the amount borrowed plus interest that accrues on these loans. Payments are not required during enrollment, but if the interest is not paid, it will accrue and be capitalized.

    The 2019-20 interest rate for both types of loans is 4.53% and both are subject to a 1.066% origination fee.

  • 13) I have accepted all of the Federal Direct Loans offered to me and still have a balance. How can I borrow additional Federal Direct funds?

    There are limits to the amount of Federal Direct Loans that you are eligible to receive each academic year. These limits are based on your year in school (freshman, sophomore, junior, or senior) and your dependency status (dependent or independent).

    If you need to borrow additional loans, there are a few options available. First, there is a Federal Direct PLUS Loan for Parents. This is a Federal Loan that your parent can apply for online using their Parent FSA ID. If your parent is not approved, you may be eligible for additional Federal Direct Unsubsidized funds. Alternatively, you may want to explore Private Student Loans. Our office offers a Loan Comparison Tool to compare lenders.

  • 14) When am I required to start repaying my federal student loans?

    Repayment of Federal Direct Subsidized and Unsubsidized loans begins six months after the student is no longer enrolled or six months after the student drops below half-time enrollment.

    If a student has previously begun repayment, they will not have the six month grace period and must begin repayment immediately upon no longer being enrolled or if they drop below half-time enrollment.

  • 15) When am I required to start repaying my private student loans?

    Repayment of Private Student Loans is dependent on the lender or bank the student borrows from. There are four common repayment plans, but not every lender will offer all four.

    The common repayment plans are:

    • Full deferment – repayment begins once the student is no longer enrolled
    • Immediate repayment – full monthly payments are required while the student is enrolled
    • Interest-only repayment – monthly interest payments are required while the student is enrolled
    • Partial interest repayment – flat monthly payments are made to cover part of the interest
  • 16) Can I transfer my Federal Direct PLUS Loan for Parents to my student after they have graduated?

    No. As the borrower, the parent is responsible for repaying the Parent PLUS and any interest that accrues. The parent can choose to defer repayment until six months after the student is no longer enrolled.

Required Documents Questions

  • 17) How do I know if I have completed everything to finalize my Financial Aid Offer?

    Log in to your Pride Page, click on the “Financial Aid” tab at the top, then click on “Financial Aid Missing Documents”. Select the award year from the drop down menu to see if you need to complete any tasks that are required for our office. We CANNOT finalize your financial aid until all of the items on the Missing Documents have been completed and/or received.

  • 18) What is Entrance Counseling? How do I complete it?

    Entrance Counseling is an exercise that you are required to do when you choose to borrow a federal student loan. This exercise is used to ensure that you understand the responsibilities and obligations you are assuming when borrowing a federal loan.

    1. Log on to StudentLoans.gov
    2. Click the large blue button in the upper right to “LOG IN”
    3. Log in using your STUDENT FSA ID and password
    4. You will be redirected to a page with a green bar that says, “I want to”
    5. Click on “Complete Loan Counseling (Entrance, Financial Awareness, Exit)”
    6. Locate the “Entrance Counseling” section and click the blue “START” button
    7. In the left column, add Greensboro College as a School to Notify
    8. Click the blue “NOTIFY THIS SCHOOL” button
    9. Select the Student Type at the bottom by clicking in the circle for “I am completing entrance counseling to receive Direct Loans as an undergraduate student”
    10. Click the blue “CONTINUE” button to begin
    11. Complete the Entrance Counseling exercise
  • 19) What is a Master Promissory Note? How do I complete it?

    A Master Promissory Note is a legal document in which you promise to repay your federal student loan(s) and any accrued interest and fees.

    1. Log on to StudentLoans.gov
    2. Click the large blue button in the upper right to “LOG IN”
    3. Log in using your STUDENT FSA USER ID and password
    4. You will be redirected to a page with a green bar that says, “I want to”
    5. Click on “Complete Loan Agreement (Master Promissory Note)”
    6. Locate the “MPN for Subsidized/Unsubsidized Loans” section and click the blue “START” button
    7. Complete the Master Promissory Note
  • 20) How do I prove I am a North Carolina Resident for the NC Need Based Scholarship?

    To determine your eligibility for the N.C. Need Based Scholarship, please visit the Residency Determination Service (RDS) website and complete the Residency Determination. Once our office is able to verify that you have been determined to be a resident, we will receive the Required Document on your Pride Page.

  • 21) How do I complete verification?

    Our office has partnered with Inceptia to expedite the verification process for our students. For step by step instructions about how to complete the process, please visit the Completing Verification webpage.

    If you have started the process but cannot complete a task or need help completing a task, please contact Inceptia by calling 888-374-8427.

Payment Plan Questions

  • 22) Can I set up a payment plan to cover my balance?

    Yes! Our office works with ECSI, a tuition-payment plan agency, to provide payment plans to our students. If you or your student is pursuing their first bachelor’s degree and are under the age of 23, they are considered a Traditional Undergraduate Student. There are 11-, 10-, and 9-month payment plans available to Traditional Undergraduate Students that divide your yearly balance into equal monthly payments. These payment plans have a limited enrollment period and an initial $80 setup fee.

    Payment Plans for Traditional Undergraduates
    2020-2021 Academic Year

    Plan Type Application Open Date Application Close Date First Payment Due
    11 month 5/1/2020 5/31/2020 6/1/2020
    10 month 6/1/2020 6/30/2020 7/1/2020
    9 month 7/1/2020 7/31/2020 8/1/2020

    If you have any questions regarding the payment plans available, feel free to contact us by e-mail or by phone at 336-272-7102, ext. 5205. You can also call call ECSI directly at 1-866-927-1438.

  • 23) How do I set up a payment plan to cover my balance?

    To enroll in a monthly payment plan, visit the ECSI website.

    1. Click the Apply for Monthly Tuition Payment Plan box
    2. Select Greensboro College from the list of Participating Institutions
    3. Select the applicable student type (If you or your student is pursuing their first bachelor’s degree, they are considered a Traditional Undergraduate Student)

    Then you must complete steps 1-6 to finish the Tuition Payment Plan application.

    Step 1: Address

    Step 2: Payment Plan Selection

    Step 3: Tuition/Fees/Room/Meal (This is the amount that you will owe after your financial aid is applied to your account)

    Skip Step 4

    Step 5: Plan Totals (This will calculate what your monthly payments will be for the plan you have selected)

    Step 6: Billing/Payment (Here you will pay the $80 setup fee and set up how you would like to make payments)

    If you need help, click on the “Frequently Asked Questions” button on ECSI’s webpage or call ECSI at 1-866-927-1438.

  • 24) How can I make a payment on my ECSI Payment Plan?

    ECSI offers the ability to make payments online or by phone (call ECSI at 1-866-927-1438).

    1. Debit Card (VISA, Mastercard, or Discover are accepted) (Fees will apply)
    2. eCheck (single ACH payments) (Online Only)
    3. Direct Payment (future or recurring ACH Payments) (Online Only)

    To make an Automatic Clearing Housing (ACH) payment, you will need your bank name, ABA Routing #, and Checking Account #.

  • 25) Are there any hidden fees on my ECSI Payment Plan?

    If you are setting up a payment plan to cover your tuition cost for the entire academic year, there will be an initial $80 setup fee (applies to most students). If you are setting up a payment plan for the semester, there will be an initial $40 setup fee.

    There are no additional fees unless you fail to make a payment.

  • 26) What happens if I miss a payment?

    If you do not make a payment on time, you will be assessed a late payment fee.

  • 27) I have received an additional scholarship/loan. How do I adjust my payment plan?

    If you have received an additional scholarship or loan after setting up your payment plan, you may want to make an adjustment to the plan. Contact the Office of Student Financial Services to make sure the scholarship/loan is added to your financial aid. You can contact us by e-mail, phone at 336-272-7102, ext. 5217, or meet with us in person (Offices 101, 102, 104 in Main Building).

  • 28) Can you waive the setup fee?

    Unfortunately, we cannot waive the setup fee. You will have to pay it in full to finish setting up your Tuition Payment Plan.

Other Important Questions

  • 29) What is the Federal Work Study Program?

    Work Study is a federally funded work program with limited positions that allows students to work on campus and for select off-campus partners. Unlike most financial aid, work study does not go directly toward covering a student’s tuition. Work study students find a job within the program and receive a paycheck monthly for their hours worked. Through this program, students have the opportunity to gain valuable work experience, build their resume, learn new skills, and refine some of the skills they already have.

    The Office of Student Financial Services determines which students are eligible for the Federal Work Study program according to the Department of Education guidelines. Only those students who have filed a FAFSA, and who meet all Federal guidelines, may be certified for employment. Priority is given to returning students.

  • 30) What is “satisfactory academic progress” (SAP)?

    Students are required to maintain satisfactory academic progress and to remain in academic good standing to retain eligibility for financial aid. Satisfactory academic progress is a federal requirement and is measured by multiple factors, including, but not limited to, your GPA and the number of credit hours passed.

    You can find more information, including a detailed breakdown of how satisfactory academic progress is measured on the Standards of Academic Progress section of our Financial Aid Policies webpage.

  • 31) Can I use my financial aid to purchase my books at Greensboro College?

    If you have a remaining credit balance after all of your charges have been covered for the semester, you can use your remaining financial aid to purchase books from the Greensboro College Online Bookstore – E-Campus.

    To purchase books using your financial aid, you will need to send an email request to the Student Accounts Office containing the following information: your student name, your student ID number, and the amount of financial aid that you would like added to the E-Campus Bookstore account. Once the credit balance is verified by the Student Accounts Office, the funds will be added to the E-Campus website within 24 hours.

    If you do not have a credit balance on your student account, you can use the E-Campus Bookstore to pay for your books out-of-pocket.

  • 32) How does financial aid for the summer work?

    For Financial Aid purposes, Summer School is considered to be the final term of the academic year. Financial Aid received during the fall and spring terms of the academic year will be considered when Pell Grant and Federal Direct Loan eligibility are determined for the summer term. Undergraduates must be enrolled in 6 hours and graduate students must be enrolled in at least 3 hours (in one or both terms) to be eligible for student and/or parent loans.

    All students who apply for Financial Aid for summer are required to file the Free Application for Federal Student Aid (FAFSA).


We’re here to help

Lindsay Latham '08
Senior Director of Student Financial Services
336-272-7102, ext. 5253
lindsay.latham@greensboro.edu

Marilyn Woods '95 & '14
Director of Student Accounts
336-272-7102, ext. 5621
marilyn.woods@greensboro.edu

Ryan Mickey
Financial Aid Data Specialist
336-272-7102, ext. 5408
ryan.mickey@greensboro.edu

Verlista McCloud
Student Accounts & Student Loans Collections Officer
336-272-7102, ext. 5627
vmccloud@greensboro.edu

Meredith Calhoun
Cash Receipts Specialist
336-272-7102, ext. 5205
meredith.calhoun@greensboro.edu